Your records, kept safe
How HostTab looks after what you record
A host's records are their business. This page says, in plain words, where they are kept, who can see them and what you control. The privacy notice is the full version.
In short
- Your records are stored online in your account, so losing your phone does not lose them.
- Only you and the people you invite can see them. Each account is separate from every other host's.
- A 4-digit quick-unlock PIN keeps the app closed to anyone who picks up your phone.
- You can back up, export or delete your records at any time.
Where your records are
Everything you record is saved to your account online, over an encrypted connection, as soon as your phone has signal. Your phone keeps a copy so the app opens and works without signal; what you record offline is sent when the signal returns. Sign in on a new phone and your records are there.
Who can see what
- You see everything in your account.
- A co-host you invite can see and record bookings, payments, expenses and meter readings for that property, but cannot change billing or settings.
- Your cleaner sees only the coming check-outs through their link: guest first names, how many guests and your cleaning notes. Never prices, payments or phone numbers.
- A creator whose code you used sees that a pass was bought and the fee it earned, never your name or records.
- HostTab staff look at account details only to help you, to fix a problem or to send a reminder.
- Other hosts never see your records. We do not sell or share them.
On your phone
- Set a 4-digit quick-unlock PIN when you create your account. It applies to that phone only. The app asks for it after you have been away for a while (2 hours unless you change it) or whenever you tap Lock. Five wrong PINs sign you out.
- Keep your sign-in details private. Your email and password are what protect your account; the PIN is only a quick screen lock. If you think someone else has them, use Forgot password on the sign-in screen to set a new one, then tell us on WhatsApp.
Backups and exports
From Settings the account owner can make a backup file, and export bookings, expenses, meter readings and guest payments to a spreadsheet. Both are yours to keep. Cleaning photos are kept for 60 days (or 30 to 90 days, as you set) and then deleted.
Deleting
You can delete a property from Settings; it asks you twice. To delete your whole account and everything in it, message us on WhatsApp from the number on your account.
Paying
You pay by M-Pesa in the app. We never ask for a card or bank details, and we never ask for your M-Pesa PIN: it is entered on the prompt on your own phone, as with any M-Pesa payment.